Account and security overview

Workspaces, people and roles, sign-in, API and public keys, billing, limits and the privacy and security controls for your account.

A workspace owns everything you build in Tried: agents, numbers, knowledge bases, calls, keys and billing. People join a workspace with a role, and API keys act on one workspace. Open Settings in the System section of the dashboard sidebar: it has Limits, API Keys, Webhooks, Workspace, Security, Reliability, Integrations, Audit Log and Exports. Billing sits next to it.

Workspace settings with the workspace name, ID and danger zone

People and access#

WorkspacesCreate, switch, transfer, leave and delete workspaces.Users and rolesAdmin, Developer and Member, and what each can do.Sign-in and two-factor authenticationPassword, Google, SSO, password reset and TOTP.SSO, SAML and SCIMSign in through your identity provider and provision members.Audit logWho changed what, with filters and CSV export.

Keys#

API keysSecret keys with scopes, IP allowlists, rate limits and the webhook signing key.Public keysPublishable keys for the chat widget and browser web calls.

Billing and limits#

Billing and pricingPrepaid credit, per-component pricing, auto-recharge, budgets and invoices.Business verification (KYC)What verification unlocks and how review works.Limits and concurrencyConcurrent calls, reserved and burst slots, CPS and token limits.

Data and security#

Data storage, privacy and retentionWhat is stored, PII scrubbing, retention and deletion.ExportsCSV exports of calls, chats, contacts and the audit log.Security and complianceBuilt controls, deployment controls and compliance status.