Get QA result

Read one QA result with its criteria, metrics and the call transcript.

GEThttps://api.tried.com.au/qa/results/{id}

Returns the full QA sheet for one scored call, including the call's transcript with tool calls.

Request#

Field	Type	Required	Description
`id`	string	Yes	QA result ID, for example `qa_result_7a9c1e3b5d7f9a2c4e6b8d0f`.

Example request#

curl https://api.tried.com.au/qa/results/qa_result_7a9c1e3b5d7f9a2c4e6b8d0f \
  -H "Authorization: Bearer $TRIED_API_KEY"

const res = await fetch("https://api.tried.com.au/qa/results/qa_result_7a9c1e3b5d7f9a2c4e6b8d0f", {
  headers: { Authorization: `Bearer ${process.env.TRIED_API_KEY}` },
});
const result = await res.json();

import os, requests

res = requests.get(
    "https://api.tried.com.au/qa/results/qa_result_7a9c1e3b5d7f9a2c4e6b8d0f",
    headers={"Authorization": f"Bearer {os.environ['TRIED_API_KEY']}"},
)
result = res.json()

Response#

200 OK

{
  "qa_result_id": "qa_result_7a9c1e3b5d7f9a2c4e6b8d0f",
  "qa_cohort_id": "qa_cohort_2c4e6a8b0d1f3e5a7c9b1d3f",
  "call_id": "call_5e7a9c1b3d5f7e9a2c4b6d8f",
  "score": 50,
  "resolved": true,
  "override": null,
  "effective_resolved": true,
  "criteria": [
    {
      "name": "Confirms the booking",
      "passed": true,
      "explanation": "Every quoted phrase appears in the call."
    },
    {
      "name": "Offers a reminder",
      "passed": false,
      "explanation": "1 of 4 keywords found (appointment). Mock scorer passes at 50%."
    }
  ],
  "summary": "Mock QA: 1 of 2 criteria met.",
  "metrics": [
    {
      "metric": "latency",
      "value": 880,
      "score": 100,
      "passed": true,
      "details": {
        "e2e": {
          "p50": 880,
          "p90": 1240,
          "p95": 1240,
          "p99": 1240,
          "max": 1240,
          "min": 610,
          "num": 6,
          "values": [
            610,
            790,
            880,
            880,
            940,
            1240
          ]
        },
        "threshold": 60,
        "judge": "heuristic"
      }
    },
    {
      "metric": "sentiment",
      "value": 100,
      "score": 100,
      "passed": true,
      "details": {
        "user_sentiment": "Positive",
        "threshold": 60,
        "judge": "heuristic"
      }
    }
  ],
  "weighted_score": 80,
  "passed": true,
  "effective_passed": true,
  "wer_corrections": [],
  "questions": [
    "Do you have anything on Thursday afternoon?"
  ],
  "created_timestamp": 1792395060000,
  "call": {
    "call_id": "call_5e7a9c1b3d5f7e9a2c4b6d8f",
    "agent_id": "agent_4b7e2c9a1f3d5e8b0c6a2d1f",
    "agent_name": "Clinic receptionist",
    "call_type": "phone_call",
    "start_timestamp": 1792308600000,
    "duration_ms": 142000,
    "disconnection_reason": "user_hangup",
    "user_sentiment": "Positive",
    "call_successful": true,
    "e2e_p50": 880,
    "transcript_with_tool_calls": [
      {
        "role": "agent",
        "content": "Thanks for calling Harbour Dental, how can I help?"
      },
      {
        "role": "user",
        "content": "Do you have anything on Thursday afternoon?"
      }
    ]
  }
}

Field	Type	Description
`qa_result_id`	string	Result ID, prefixed `qa_result_`.
`score`	number	Percent of criteria passed, 0 to 100.
`resolved`	boolean	Whether the caller's issue was resolved: the judge's verdict, or in mock mode the call's success flag (score of 50 or more when there is none).
`override`	string or null	Human label: `pass`, `fail` or `null`. Set with Update QA result.
`effective_resolved`, `effective_passed`	boolean	`resolved` and `passed` with the override applied. `effective_passed` falls back to `resolved` when `passed` is `null`.
`criteria`	object[]	Per criterion: `name`, `passed`, `explanation`.
`metrics`	object[]	Per metric judge: `metric`, `value`, `score` (0 to 100, or `null` when not applicable), `passed` and `details` (includes the `threshold` used and `judge`: `llm` or `heuristic`).
`weighted_score`	number or null	Criteria (100 for pass, 0 for fail) and applicable metric scores, averaged by weight.
`passed`	boolean or null	`weighted_score` is at or above the cohort's `pass_threshold`.
`wer_corrections`	object[]	Human transcript corrections used for the `wer` metric.
`questions`	string[]	Up to 20 questions the user asked in the call.
`call`	object or null	Call summary: ID, agent, type, start time, duration, disconnection reason, sentiment, success, median end-to-end latency (`e2e_p50`, ms) and `transcript_with_tool_calls`. `null` if the call was deleted.

Errors#

Status	When
`401`	Missing or invalid API key.
`403`	The key's IP allowlist or scopes reject the request. This route needs the `analytics` scope.
`404`	No result with that ID in the workspace: `QA result <id> not found`.
`429`	Rate limit exceeded. See Rate limits.

See Errors for the body format.

Retell compatibility#

Retell's public API reference has no AI QA endpoints, so this route has no Retell SDK equivalent.