Supervisor say

After a take-over without audio, add a typed line to the call as the agent.

POSThttps://api.tried.com.au/v2/calls/{call_id}/supervisor-say

Adds a line spoken by the supervisor to a call that was taken over. It is stored as an agent utterance in transcript_object and transcript_with_tool_calls. Use it with Take over call when it returns mode: "text". Beyond Retell

Request#

Path parameters#

Parameter	Type	Required	Description
`call_id`	string	Yes	A call that was taken over.

Body#

Field	Type	Required	Description
`content`	string	Yes	1 to 2000 characters.

Example request#

curl -X POST "https://api.tried.com.au/v2/calls/call_8d1e0f2a3b4c5d6e7f8a9b0c/supervisor-say" \
  -H "Authorization: Bearer $TRIED_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "content": "Hi, this is Alex from the front desk. I can help with that."
}'

const res = await fetch("https://api.tried.com.au/v2/calls/call_8d1e0f2a3b4c5d6e7f8a9b0c/supervisor-say", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.TRIED_API_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    "content": "Hi, this is Alex from the front desk. I can help with that."
  }),
});
const data = await res.json();

import os, requests

res = requests.post(
    "https://api.tried.com.au/v2/calls/call_8d1e0f2a3b4c5d6e7f8a9b0c/supervisor-say",
    headers={"Authorization": f"Bearer {os.environ['TRIED_API_KEY']}"},
    json={
        "content": "Hi, this is Alex from the front desk. I can help with that.",
    },
)
data = res.json()

Response#

200 OK with the updated call object.

Errors#

Status	When
`400`	Validation failed, or the call has not been taken over (`Take over the call first`).
`401`	Missing or invalid API key.
`403`	The key's IP allowlist or scopes reject the request. This route needs the `calls` scope.
`404`	No call with this ID in the workspace.
`429`	Rate limit exceeded. See Rate limits.

See Errors for the body format.